Automated Client Response System
Professional Services Firm
The problem
Team spent 4-6 hours per day answering repetitive client queries across email and WhatsApp. Response times stretched 8+ hours. Clients complained about slow turnaround. The team was drowning in busywork, watching their real priorities slip.
What I built
Built an n8n workflow that routes incoming queries, drafts context-aware responses using AI, and sends them through approved channels. Human reviews only edge cases.
What I worked on
- Mapped 14 repetitive query categories across email and WhatsApp
- Drafted 6 reusable response templates with human-review escalation rules
- Handed off a runbook plus a 2-person training session for the ops team















